Shipping Terms

We ship worldwide with DHL, the best leading in worldwide shipping service.

Shipping costs to your country is determined by destination and weight.

Delivery time depends on the country of destination, typically, delivery is between 6-10 business days.

Occasionally the customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure, these delays can be between 4-6, which can be up to 8 weeks on very rare occasions.

You'll receive an email with all tracking informations when your purchase be processed, if you have not received this email, we can resend it to the original email address supplied.

Alternatively, for us to send it to another email address, you will need to provide sufficient information as requested to validate your identity.

Shipping and Delivery Terms

While we strive to deliver all orders as quickly as possible, we ask our customers to allow up to two weeks for delivery even though an order may be delivered in quicker time.

If after two weeks, you have not received your order, please contact our Customer Service at hello@bannanna.com.br.

Bannanna reserves the right to use any shipping method we deem necessary although we will try to adhere to your chosen method.

Unless informed otherwise by a Bannanna representative, your order may be left in your mailbox or at the doorstep of the shipping address.

Please be advised that if you choose an expedited shipping method, your order still has to process through fulfillment.

The expedited service starts at the time your package is shipped. If a delivery is refused by the customer without prior authorization from, a fee may be incurred for the return shipment and/or a restocking fee may be applied to any subsequent request for a refund.

Risk of Loss

Merchandise will be shipped to the address you provide via the shipping method you designate at checkout, and all sales are made pursuant to a shipment contract, such that the risk of loss and title for all purchased items pass to you upon our delivery to the carrier.

International shipments are subject to customs withholding (from Brazil and / or the destination country) for content verification and / or application of taxes / fees in accordance with local law.

Any delays arising from this specific type of procedure we're not considered within the time limits presented here.

In case of issuance of DUE-Single Export Declaration by ECT, the deadline must be increased by 1 more business day.

In some cases the product may be withheld at your local customs until you pay any fees and taxes from your country, sometimes you'll need to sign your package in order to receive your products.

We do not refund payments in case of misplacement or customs hold.

Returns & Exchanges

We offer a 7-day money back guarantee for purchases made at bannanna.com.br. If you are not completely satisfied with your purchase, you may return any unused, unworn item for an online credit or refund. All attached tags, product SKU identifications and original packaging materials are required. To receive an online credit or refund, (less shipping costs) all items must be returned within 7-days from the date of delivery. Please note for hygienic reasons all swimwear and underwear is not returnable.

Returns Terms

Please be aware, we can only accept returns for orders placed directly through www.bannanna.com.br.

Returns must be delivered to Bannanna Headquarters in São Paulo - Brazil. Your original order number will be required on all returns.

Product samples and free promotional product are not eligible for refund.

All returns must be shipped at the customer’s expense, and thus can be shipped using the customer’s choice of shipping carrier. Bannanna is not responsible for damages resulting from return shipment by the customer.

When you contact our Customer Service Team, please be able to provide the order number or the purchaser’s information so we may easily locate the order in our system.

Please allow seven to ten business days for your return to be processed. Once a refund is complete, it can take a number of days for the credit to post to your financial institution.

Exchanges Terms

If you wish to exchange an item for another size or color please contact us by email and inform the reason, plus your order number.

Exchanges must be delivered to Bannanna Headquarters in São Paulo - Brazil. Upon receipt we will issue a credit for the price of the item(s) only in the form of an online gift code that can be used toward a new order.

You are responsible for shipping costs on all exchanges unless you received an item that is defective or if we sent you the wrong item. All other return rules and restrictions listed above apply.

Refund Policy

All refunds issued will be in the amount paid for the product only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for an exchange, new shipping and handling charges may be applied to your second order as applicable.

Defective or Wrong Item Received

It is the customer’s responsibility to contact us within 7-days of delivery if a defective or incorrect item was received. If we are not contacted until after the 7-day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement.

Sizes table

Are you in doubt about which size is right for you? We help you!

Here are just a few tips that can make your choice easier:

  • Use the numbering and / or the size of the swimwear that you are used to using as a reference. One suggestion is to think of some piece that suits you very well and follow the same numbering as it.

  • Lycra pieces have greater elasticity. Therefore, the fit and fit of the trunks can vary according to each body, depending on the proportion of the hip or waist, for example.

  • If your waist is thinner and your hips wider, choose a numbering above that you are used to buying.

The measurements indicated below are based on the circumference of the swim trunks at the waist. We also inserted the measurements of the model of the photo and the size of the piece used by him, so that you have an idea of how the product looks on the body.

Reference Size

28-30"

30-32"

32-34"

34-36"

Size

Small

Medium

Large

Extra Large

Measure Piece

73/74 cm

75/76 cm

80/81 cm

84/85 cm

Need Help?

Click here and talk to the Bannanna team via WhatsApp! We will be happy to help you.

Bannanna's clothes are developed from authorial modeling. In practice, this means that the creation of each piece has an individual perspective, not linked to the standards used by the fast fashion market. Each model has its particularity and, therefore, we have separated some tips to help you choose the ideal size for you.

  • Use as a reference the numbering and / or the size of the clothes you are used to wearing. One suggestion is to think of some piece that suits you very well and follow the same numbering as it.

  • In the case of wide models, it is important to consider that the piece has at least one size more than the numbering indicates.

Check the measurement table below. We also inserted the measurements of the model of the photo and the size of the piece used by him, so that you have an idea of ​​how the product looks on the body.

Us Size

26"

28"

30"

32"

34"

Size

Extra Small

Small

Medium

Large

Extra Large

Need Help?

Click here and talk to the Bannanna team via WhatsApp! We will be happy to help you.